1. What services does your refinery offer?
We specialise in precious metal recovery and assaying. We service both individual and trade customers.
2. What types of metals do you refine?
We specialise in gold and silver recovery. But also other precious metals such as platinum and palladium.
3. How does the refining process work?
We use a combination of chemical and electrochemical methods to purify precious metals. After melting and sampling, impurities are removed to achieve the highest possible purity level.
4. Do you offer assay services to determine gold purity?
Yes, we offer assay services to accurately determine the purity of gold and other precious metals before and after refining.
5. What is the difference between refining and assaying?
Refining involves purifying metals to remove impurities, while assaying is the process of testing the purity or metal content within an item.
6. What certifications does your refinery hold?
Our refinery is certified to relevant industry standards, ensuring quality, security, and environmental compliance.
7. Is your refinery environmentally friendly?
Yes, we strictly adhere to environmentally friendly practices, implementing recycling methods and minimizing emissions to reduce environmental impact.
1. How is the refining fee calculated?
Refining fees are calculated based on the quantity, type, and purity of the metal being refined, as well as current market conditions.
2. What are your rates for refining gold, silver, and other metals?
Our rates vary by metal and are the most competitive within the industry, with further discounts being offered to trade account holders. Please contact us via whatsapp for details.
3. Is there a minimum or maximum quantity required for refining?
We have a minimum quantity requirement for refining, but no strict maximum. Contact us via Whatsapp to discuss quantities and requirements.
4. Do you buy gold or other precious metals from individuals?
Yes, we buy gold, silver and other precious metals from individuals as well as trade clients. We always endeavour to pay the very best prices!
5. Are there additional costs like assay or shipping fees?
Yes, additional fees may apply for assay and shipping. We can provide a full breakdown of all costs upon request.
1. What is the turnaround time for the refining process?
The process typically takes 24 to 36 hours, subject to the type of metal and order quantity. Delays may occur during high-demand periods. Although account holders enjoy priority with our express processing service.
2. What documents or identification do I need to buy or sell precious metals?
We may require one form of photo ID, depending on the type of the transaction involved. This is in line with our Anti-Money Laundering policy.
3. Do you accept gold in any form, such as jewellery, bars or scrap?
Yes, we accept gold in various forms including jewellery, bars, coins, and scrap.
4. How should I prepare and package materials for refining?
Materials should be securely packaged to prevent damage or tampering. Our team can provide detailed packaging instructions.
5. What purity levels can you achieve through your refining process?
We aim to achieve purity levels up to 99.99% for gold and silver.
1. Do you provide secure shipping or transportation for materials?
Yes, we offer insured, secure shipping options and can arrange transportation for larger shipments. We also offer a collection/drop off service for trade customers.
2. Is my material insured during shipping?
Yes, materials are fully insured throughout the shipping process for added security and peace of mind.
3. How do you ensure the security of precious metals in your facility?
Our facility has state-of-the-art security systems, including 24/7 surveillance, access control, and secure storage.
4. What should I do if my shipment is delayed or lost?
In the event of a delay or loss, contact our support team immediately. We’ll work with the carrier and insurance provider to resolve the issue.
5. How can I track my materials through the refining process?
Our support team is available via whatsap for status inquiries.
1. How is payment made once refining is complete?
Typically, we retain a small percentage of the precious metal as part of the service fee.
2. Do you offer payment in the form of bullion, bars, or coins?
Yes, we offer a variety of payment forms, including bullion, bars, and coins for added flexibility.
3. Can I receive payment in cash or by bank transfer?
Payment will be made by bank transfer. Cash payments may be available for smaller amounts. Please inquire for details.
4. Is there an option to receive refined gold directly?
Yes, clients can receive refined gold directly after the refining process is completed.
5. How long does it take to receive payment after refining?
Payment is usually issued within 1 business day after refining and settlement.
1. Are there any legal requirements to sell or refine gold?
Yes, we follow all applicable laws and regulations regarding gold refining and sales, including identity verification and transaction recording.
2. How do you ensure compliance with anti-money laundering (AML) laws?
We adhere to all AML regulations, conducting due diligence and monitoring transactions to prevent illicit activities. Please contact our team to request a copy of our AML Policy.
3. Do you report transactions to any regulatory authorities?
We report suspicious transactions as required by law and comply with regulatory requirements to ensure transparency.
4. What information do you require to comply with KYC (Know Your Customer) requirements?
We require valid ID and may request additional documentation depending on transaction type and client status.
5. What measures are taken to ensure the ethical sourcing of gold?
Our refinery sources gold only from trusted suppliers and performs due diligence to ensure all materials are ethically sourced.
1. How can I contact customer support?
You can contact our customer support team by phone, email, or through WhatsApp.
2. Do you offer support for international clients?
Yes, we provide support for clients worldwide and offer guidance on international shipping and compliance requirements.
3. What are your operating hours?
Our operating hours are Monday to Friday, 9 AM to 5 PM.
4. Do you provide consultations for large or custom refining projects?
Yes, we offer consultations for large-scale or custom refining needs. Contact us to schedule a discussion with our specialists.
5. How can I schedule a visit to your refinery?
Visits are by appointment only. Please contact us to schedule a tour or consultation at our refinery.
